SHIPPING
1. Free Shipping Policy
We offer free shipping worldwide for all orders, allowing you to effortlessly purchase your favorite socks! Here are the specific details:
International Regions: The regular processing period is 1 - 2 business days. The delivery time varies by region, generally taking 7 - 15 business days. For remote areas, it may be extended. For specific information, please consult our customer service.
2. Shipping Advantages
Efficient Delivery: We collaborate with renowned global logistics providers to ensure fast and secure package transportation.
Full - process Tracking: After your order is shipped, you will receive an email with a tracking link in real - time, enabling you to monitor the package's status at any time.
Professional Packaging: We use special moisture - proof and crush - resistant packaging to protect the goods in the best condition.
3. Disclaimer
We shall not be liable for shipping issues caused by the following reasons:
Force majeure factors, such as natural disasters, wars, strikes, changes in government policies, etc.
Incorrect or incomplete shipping information provided by the customer, or situations where the package cannot be delivered normally due to personal reasons (such as refusal to accept, inability to contact, etc.).
Accidents during the transportation process by the logistics provider. We will assist customers in communicating with the logistics provider to resolve the issue, but we will not assume liability for compensation.
RETURNS
1. Return Policy
14 - day No - questions - asked Refund: Within 14 days from the date of receiving the goods, if you are not satisfied with the products, you can apply for a no - questions - asked return. The goods should be in brand - new condition, unworn, unwashed, with the tags and original packaging intact, and you need to provide the original purchase proof (order number, purchase invoice, etc.).
Non - returnable Items: The following items do not support no - questions - asked returns:
Custom - made items, co - branded special items, etc.
Opened items on special promotion (unless otherwise specified on the promotion page).
Items damaged due to personal reasons (such as stains, breakage, etc.).
2. Return Process
Application: Please send an email to [Customer Service Email] within the 14 - day return period, indicating the order number, product information, and return reason. We will review your application within 1 - 2 business days and inform you of the subsequent steps.
Return Shipment: After the application is approved, you will obtain the return address. The return shipping fee shall be borne by the buyer. It is recommended to choose a traceable shipping service and keep the shipping number.
Review and Refund: After receiving the returned goods, we will complete the review within 3 - 5 business days. Once the review is passed, the refund will be returned to your original payment account, that is, the refund will be credited back to the corresponding account used for payment.
3. Refund Processing Time
Regular Payment Methods: For payments made by credit card, debit card, or platform payment (WeChat Pay, Alipay, etc.), the refund will usually be processed within 3 - 7 business days after the review is passed. The actual processing time depends on the payment institution.
PayPal: According to PayPal's payment rules and legal requirements in some regions, the refund processing time is at least 14 days, and it may be extended to 30 days in some regions. Please be patient.
4. Handling of Late Return Requests
If you submit a return request after the 14 - day return period, we will evaluate and handle it based on the actual situation. If it is due to product quality issues, you can provide relevant evidence and communicate with our customer service. For requests that are not due to quality issues and exceed the return period, they will not be accepted.
PAYMENT
We support a variety of payment methods, including but not limited to:
Credit/Debit Cards: Mainstream credit cards such as Visa, MasterCard, American Express.
E - wallets: PayPal.
Local Payment Methods: Corresponding localized payment options are provided for different regions.
Meanwhile, we support multiple currencies for settlement. The system will automatically match the most suitable currency according to your shipping address and payment habits, or you can also manually select it on the checkout page to make shopping more convenient.
If you have any questions regarding shipping, returns, or payments, please feel free to contact our customer service team. We are dedicated to serving you!